Telephone: 0330 0948 424

Terms & Conditions of Business

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Terms and Conditions of Business

We strive to provide a clear and transparent service that’s beneficial for both parties.  Please refer to our Terms below.  If you would like to talk to us about these, give us a call or email


  1. All terms will be subject to English Law.
  2. Us, we, our, are terms that Simply Learning Ltd will be known as herein.
  3. They, you, candidate, are terms referred to the course attendees.
  4. Whilst every effort will be made to keep to the advertised course content, Simply Learning Ltd reserves the right to change course content as it deems necessary.


  1. We will only guarantee a booking once full payment has been received.
  2. All quotes are valid for 30 days from the date of the quote. Any available date(s) provided are not guaranteed until payment has been received.
  3. Candidate names should be supplied, and where there are pre – requisite requirements (i.e., existing cards / certification) then these MUST be supplied prior to confirmation of booking.
  4. By confirming a booking, you are agreeing to our terms and conditions.
  5. By confirming a booking, you are agreeing that candidates meet the course prerequisites. *
  6. Confirmation of bookings, joining instructions and other relevant course information will be sent via email to the booker / company email address.

Alterations / Cancellation to a Confirmed Course Booking

  1. Request for course rescheduling and cancellation must be made in writing.
  2. We will endeavour to provide alternative dates if a request to reschedule a confirmed course is received.  We reserve the right to charge the following charges (14) in the event of rescheduling a course not initiated by Simply Learning.
  3. Where a confirmed course is cancelled by the client the following original course charges, (15) will apply.
  4. Cancellation / Rescheduling Charges
    • 1-10 full working days prior to course delivery date, original course will be invoiced in full, rescheduled course will be invoiced at 50%**
    • 11-15 clear working days prior to course delivery date, original course will be invoiced in full, rescheduled course will be invoiced at 25%**
    • 16-20 clear working days prior to course delivery date, no charges will be applied, and the booking will be deemed as cancelled.
  5. Where we cannot offer an alternative date within 30 days of the original course commencement date the booking will be deemed a cancellation, and any payments received will be refunded after any applied deductions listed in item 15 (above).
  6. Where courses are delivered through any of our partner companies, their rescheduling / cancellation charges will apply (available on request).
  7. Candidate names may be changed at any time without incurring additional charges if candidate numbers stay the same and all necessary prerequisites are provided, and eligibility is confirmed.
  8. Where a candidate is withdrawn from a confirmed booking then 100% of the candidate rate will be applied.
  9. Where clients request an earlier delivery date following confirmed booking and this can be accommodated, this will be done FOC.
  10. Simply Learning reserve the right to cancel a course where minimum numbers have not been attained.  Under these circumstances costs associated with item 15 will not be applicable.

Payments and Refunds

  1. Payment Terms are strictly 30 days from the date of invoice, or before course start date, whichever is soonest. *
  2. Late or non-payment of an invoice may result in interest being applied in accordance with the “Late Payment of Commercial Debts (Interest) Act 1998”.
  3. Any agreed refunds will be processed within 5 working days by the same method in which the original payment was received.
  4. Refunds may be utilised for further booking made within 3 months of the refund date, otherwise they will be fully refunded.
  5. Refunds issued will include a processing fee of costs we incur.
  6. Certification will be held until full payments are received.
  7. All payments must be made in pounds sterling (£).
  8. For HDST only, upon application of certification, 50% of original fee will be refunded. You must complete the course by 31st March 2024. You or your company can apply for a grant from CITB, we can give advice on this but will not process this for you.

Candidate Information

  1. Please inform us of any physical / learning impairments which may impact the selected training. We will do our upmost to accommodate your needs, but we do require prior notification.
  2. For any practical training the candidates must be physically fit enough to complete the course. If they have any known medical conditions or doubts about their fitness, then they must make the instructor aware of this immediately.
  3. Candidates will be responsible for the provision of notified PPE adequate for the course. If appropriate PPE is not available, training/assessments will not be completed, and no refunds will be given under these circumstances.
  4. Candidates arriving late will not be admitted onto a training course, if, in so doing, this impacts the progress of others, or when the awarding body specifies a set number of learning hours.
  5. Candidates that do not meet the course prerequisites on the day of the course, including production of required ID, previous certification etc, will be excluded.
  6. We will try and be as flexible and supportive as possible, however in the event of non-attendance, no admission or exclusion covered by the above, the client will be liable for 100% of the cost of the course.
  7. Candidates must check individual course requirements as per our website and joining instructions. Failure to meet the requirements may result in the candidate not being admitted and refunds will not be given.

Working with Simply learning Ltd

  1. All candidates MUST abide by all Health, Safety, Environmental and Fire practices in place at the course location(s). These practices will take preference over all other aspects of the course.
  2. All candidates will be expected to behave in a manner befitting to the course, which is to dress respectively and appropriately, behave so as not be a disruptive influence on other candidates, refrain from being under the influence of alcohol and/or drugs and not to act in a criminal manner. Failure to do so will result in the candidate being refused entry / ejected from the course and reported to the police if necessary. No refunds will be given in this event.
  3. We reserve the right to eject any candidate flouting these rules and any neglectful damage to property.
  4. We will act to recover damages from the candidate or candidate’s employer for any neglectful damage to property or serious disruption to the course caused by a candidate.
  5. We reserve the right to refuse delegates entry to a course if any fees are outstanding.
  6. We reserve the right to ask a candidate to leave the class should they not have any basic knowledge of the subject matter if it is deemed that they are holding up the rest of the class, though we will of course, endeavour to provide additional support, though recognise this will not always be appropriate and/or possible.
  7. Any special requirements of a candidate should be specified on the Candidate Registration Form. We reserve the right to cancel the candidate’s entry to a course if this information has not been provided to us prior to the course delivery date, where it will negatively impact the smooth running of the course.
  8. Any information supplied to us on the Candidate Registration Form will be treated in confidence and in accordance with our Privacy Statement and current UK GDPR and associated statutory requirements.
  9. All bookings will be subject to candidates and their employers accepting these terms and conditions which are available upon request.


  1. Simply Learning Ltd will not be liable if we cannot provide the services to you because of an event beyond our reasonable control. Such events include, but are not limited to, fire, flood, storm, strikes or other industrial action, failure of telecommunications services, war, riot, or any actions of any government or public body, failure, or insolvency of the training centre. If we are prevented from providing services by such an event, we will take all reasonable steps to try and reinstate the provision of the services to you as soon as reasonably practicable.
  2. In no event will we be liable to you for any indirect or consequential loss that you may suffer.
  3. Certifications will be sent to you via email and / or post, following the receipt of full course charges prior to despatch. *
  4. Simply Learning hold no responsibility for any certification/cards lost in the post where a proof of postage has been obtained. *
  5. All certification/cards will be sent via Royal Mail standard post unless specifically requested to do otherwise, charges may apply for this service.
  6. Requests for copies of certification are subject to an administration charge if you are a private customer or your business has not trained with us for more than a 12-month rolling period.


*Unless otherwise agreed.

**Rescheduling charges will not include any previous discounts but will be charged at a % of the full cost.

** Discounts will only be given when a rescheduled course is within 30 days of original booking.

Simply learning Ltd
Terms Business V9

Enquiry Form

Simply learning have taken the baton from expedient and handled the changeover impeccably, staff (Emma Leese) the usual courteous manner dealt with our requests on past and future training for employees that fits the business in a timely manner.

Mick, AA Construction

Having people who care about your business as much as you do is a rare thing. Simply Learning will go the extra step to ensure your staff are competently trained and able to stay safe whilst carrying out their role. I have worked with the Company for 9 years and will continue to use their service.

Lori Gardner, RB Blackburn

Emma Leese’s knowledge on training around the Northeast is proven to be second to none, she is my first point of call when looking for training I have no clue about and can always point me in the right direction. We have been working alongside Emma for many years now and nothing is ever too much, and she is always there for any advice required. The courses the lads have attended with simply learning have been outstanding and they always have plenty of praise to give at the end. Well done and keep up the great work as one of the best training providers in the Northeast!

Absolute Civil Engineering

Exceptional customer experience, every time and there has been many! Emma and the Simply Learning team have been a great support to Green Spark Utility Services and our Health and Safety training needs over the years and myself and the GSU team cannot recommend enough! Some may say proof is in the pudding, so try that pudding for a stress-free training experience you and your business will not regret

Green Spark Utility Services

I am writing to express our whole-hearted gratitude for the hospitality your Company provided on the recent High Risk Confined Space and Rescue course.  The professionalism and patience shown from the initial interest to final booking was very much appreciated.  The extra time put in was certainly worthwhile and hopefully provided the foundations for a continual business association.  It was a privilege for our team to work with such a dedicated civilian company who tailored the course to suit our needs. Such service and rapport builds great working relationships, I will certainly be recommending for any similar training requirements through my Chain of Command.

Royal Air Force (RAF)

I recently attended an Asbestos Awareness course ran by Phil  and I must say it exceeded my expectations.  I learned a great deal about ACM's, its history, and how to manage it etc.  Having been in the USA for 8 years it was great to come back and see huge progress in this area.  I will be recommending this course delivery to all of my team.

Lynemouth Power ltd

The Confined Space course that myself and my colleagues attended at your training centre was very well received by all, we found it well delivered and the practical sessions were especially pertinent to our future operational duties. During the course the trainer took the time to review the method and risk assessments I had written for the job we were soon to start. On our first entry into a real life confined space all the training delivered came into play all too soon as we had a real life emergency evacuation. We realised from that point on the value of good training.

Lloyds British Testing Ltd

The feeling from the workforce has been expressed on a number of occasions commenting upon the high quality of the training not to mention the skill and expertise of the various trainers they have had the pleasure of working under. I have always found your staff friendly, professional and very flexible to to our requirements and would not hesitate in recommending your training centre to others. The facilities for Confined Spaces training are second to none and as a result have left lasting impressions upon our manual employees, bringing instantly to them for the need for strict safety procedures and techniques. Your training staff are very accommodating and able to tailor the training to meet specific service requirements. I look forward to our continued training partnership for many years to come.

South Tyneside Council

I have dealt with the company for many years during which time they have provided us with an excellent service in the areas of Health and Safety and Plant Training. The trainers are well qualified, the centre is accredited and they offer guidance and support before and after the training event. Being familiar with our work and our premises and having built up a partnership over time, the company are the perfect training provider for us. Their training expertise is well documented and reliable. I can confidently recommend as a solid and reliable supplier, and experts in their field.

A&P Tyne Limited

Claire and all her team, in particular Maria, made our annual training event a success. Delivering 15 different courses , over 2 weeks for 21 staff is a huge task. No request was too difficult and all our training aims and objectives for this year were met. The feedback from our staff has been all positive. This has been the fourth successful year of training and we intend to carry on using their services in the future. Many thanks for making the very complicated training programme a success.

Rosh Engineering Ltd

We have been using the company for over 5 years now.; initially they delivered Over Head Crane Training and Abrasive Wheels. We found their office staff very knowledgeable and helpful when deciding which training courses would best suit our needs and requirements. They are always able to deliver on-site training and often at short notice. Their trainers are very competent in their field and this is reflected in the standard of output by the workforce. Since then we have arranged numerous other training courses including Train the Trainer which has been valuable to our business needs. I would have no hesitation when recommending them to an organisation looking for a solid, all round training provider.

OGN North Sea Limited

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